Serdang, May 5, 2025 – The Bursar's Office of Universiti Putra Malaysia (UPM) conducted an internal audit of its Quality Management System (QMS) MS ISO 9001:2015 from April 28 to 30, 2025. The primary objective of this audit was to assess compliance with ISO standards and identify opportunities for improvement in work processes and financial services.

The internal audit encompassed a comprehensive review of various operational aspects, including Revenue Management, Payments, Procurement, Assets, Accounting, Income Generation, and Student Finance. The audit process was carried out thoroughly with the cooperation of all departments within the Bursar's Office, led by appointed auditors under the leadership of Mrs. Rahiza Abu Hanipah.

The closing session of the audit took place on May 5, 2025, at 3:00 PM in the Main Meeting Room of the Bursar's Office. The session was attended by management, internal auditors, and staff of the Bursar's Office. The meeting commenced with the presentation of audit findings by the lead auditor, followed by the chief auditor. For this audit, the Bursar's Office received ### Non-Conformities (NCRs) and ### Opportunities for Improvement (OFIs). A period of 21 days was allocated to address and take corrective actions on these findings. Management was also tasked with considering corrective and preventive actions to ensure that similar issues do not recur in the future.

The implementation of this internal audit reflects the Bursar's Office's commitment to compliance with established regulations and continuous improvement in adherence to international quality management standards. The audit also serves as a benchmark for preparation for the upcoming re-certification audit by SIRIM, scheduled for October 2025.

With the effective execution of this internal audit, the Bursar's Office is determined to continue enhancing the quality of its financial services through continuous improvements to meet the needs and satisfaction of customers and stakeholders

Date of Input: 10/05/2025 | Updated: 10/05/2025 | aini_abd