Serdang, 29 July 2025 – Universiti Putra Malaysia (UPM), through its Bursar's Office, organized a briefing program titled “Briefing on the University’s Takaful Protection Plan for Vehicles, Buildings, and Equipment, including Additional Coverage and the Claims Process and Procedures”, held on Tuesday at Lecture Hall, School of Business and Economics 11, Block E, Ground Floor, UPM Serdang Campus.

The program, held in collaboration with Etiqa General Takaful Berhad, aimed to enhance understanding of takaful protection and more effective claims mechanisms in the context of higher education institution asset management.

Running from 9:30 a.m. to 1:00 p.m., the session was conducted both physically and online, attended by staff and officers directly involved in managing the university’s assets.

The event began with registration at 9:00 a.m., followed by a prayer recitation and opening remarks by Mr. Mohd ‘Akhi Bin Abu Bakar, Head of Asset Management Finance Division, Bursar’s Office UPM. In his speech, he stressed the importance for officers to thoroughly understand the contents of the protection policies undertaken by the university, in order to ensure that claims can be made efficiently, accurately, and in accordance with the correct procedures.

The next speech was delivered by Mr. Mohd Zaidi Mohamad Saad, Corporate Agency Manager of Etiqa General Takaful Berhad, who briefly introduced Etiqa’s role as a comprehensive and customer-friendly takaful provider. He also emphasized the importance of strategic partnerships between institutions such as UPM and takaful providers to ensure sustainable and competitive risk management.

The briefing continued with four main presentation sessions by professional representatives from Etiqa:

1. Session 1 (9:55 a.m. – 10:30 a.m.) – Explanation on Fire Takaful Policy presented by Ms. Ana Nabila Binti Mohd Zulkufli, Head of Non-Motor Business, KL Region. She elaborated on the coverage scope, key terms, conditions, and exclusions related to the fire policy, particularly in the context of institutions like UPM.
2. Session 2 (10:30 a.m. – 11:15 a.m.) – Fire Policy Claims Procedure, conducted by Ms. Alinur Ashikin Binti Ali, Head of Fire Claims. She presented a detailed explanation of the claims process and stressed the importance of complete documentation to expedite the claims process. This session also included a Q&A session allowing participants to raise questions based on real cases.
3. Session 3 (11:20 a.m. – 12:00 p.m.) – Explanation on University Fleet Vehicle Policy was delivered by Ms. Mashitah Binti Ab Rahim, Senior Motor Underwriter. This session provided clear insights into the coverage offered under the vehicle policy, including terms and exclusions that the university must pay attention to.
4. Session 4 (12:00 p.m. – 12:45 p.m.) – The final slot was presented by Mr. Muhammad Syihaab Bin Azmi Khair, Head of OD Motor Claims, who provided an in-depth explanation on the Vehicle Policy Claims Process. He also shared past case experiences and tips to avoid delays in the claims process.

This program gave participants the opportunity to gain the latest information directly from industry experts, as well as a platform for constructive two-way dialogue to improve UPM’s asset management system. Participants welcomed the briefing, describing it as highly beneficial, especially for officers responsible for official vehicles, fixed assets, and university premises.

Overall, the briefing reflects UPM’s ongoing efforts to strengthen its asset management system through strategic collaboration with industry players, in line with best governance practices and the principle of accountability.

Date of Input: 31/07/2025 | Updated: 31/07/2025 | aini_abd