Serdang, 13 May 2026 – The Internal Audit of the Quality Management System (QMS) ISO 9001:2015 for the Bursar Office was conducted on 12 and 13 May 2026 (Tuesday and Wednesday) from 9.00 a.m. to 4.30 p.m. at the Main Meeting Room, Bursar Office, Universiti Putra Malaysia. This year’s Internal Audit was led by En. Ahmad Afeeq Roslan, Senior Assistant Registrar from the Office of the Deputy Vice Chancellor (Research and Innovation).

The audit commenced at 9.00 a.m. with the Opening Briefing chaired by the Deputy Management Representative of the Bursar Office, Pn. Mazitah Ahmad. She welcomed the Chief Auditor and provided a brief introduction to the Bursar Office. Subsequently, the Chief Auditor explained the audit programme scheduled for the two-day session. He also briefed all internal auditors of the Bursar Office and reminded them that the purpose of auditing is not to find faults, but to assist in improving the existing quality management system. The Bursar Office has forty-four (44) internal auditors consisting of assistant accountants. The audit covered all scopes of the Bursar Office, including Management and Core Services such as budget management, revenue generation and collection, procurement, accounting, payment, and asset management. This review aimed to ensure that every work process is carried out systematically, complies with established procedures, and fulfills the requirements of the ISO 9001:2015 standard. The clauses involved ranged from Clause 4 to Clause 10.

In addition, support scopes were also given attention during the audit, including customer management, finance, training, equipment, infrastructure and vehicle facilities, human resource management, as well as occupational safety and health management. The evaluation of these aspects is important to ensure the effectiveness of the support systems in facilitating the implementation of the organization’s core services. The implementation of this internal audit also serves as a platform for continuous improvement in ensuring more efficient, systematic, and quality service delivery to the university community.

On 13 May 2026, a discussion session on audit findings was held with the Chief Internal Auditor (KJAD) and the heads of the audit groups to review and further detail the recorded findings. This session was followed by an audit review session involving all related parties to obtain confirmation and further clarification regarding the issues raised. The Closing Briefing for the Internal Audit was then conducted smoothly and concluded at 5.30 p.m. on the same day. The total number of findings presented could not yet be confirmed until the Centre for Quality Assurance officially releases the figures.

It is hoped that the organization of this internal audit will strengthen the culture of quality work practices and enhance the level of organizational efficiency in line with the aspirations of Universiti Putra Malaysia towards excellence in management and administration.